Order Cancellation Policy

At Hitoiro, operated by PRINTCORE FILAMENTS LLC, we understand that you may need to cancel an order after placing it. This Order Cancellation Policy explains how cancellations are handled.

This policy applies to customers located in the United States and is designed to align with Google Merchant Center requirements and standard eCommerce practices.

Order Cancellation Before Shipment

Orders can be canceled if the request is made before the order has been processed or shipped. Since we aim to process orders quickly, we recommend contacting us as soon as possible if you wish to cancel your order.

If your cancellation request is approved before shipment, you will receive a full refund to your original payment method.

Order Cancellation After Shipment

Once an order has been shipped, it can no longer be canceled. In such cases, you may request a return after receiving the item in accordance with our Return, Refund, and Exchange Policy.

Refunds for Canceled Orders

If your order is successfully canceled before shipment, refunds are processed within 5 business days. The refund will be issued to your original payment method, and you will receive a confirmation email once the refund has been completed.

How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible with your order details.

Email support@Hitoiro.com
Phone +1 223-307-8530

We will review your request and respond promptly.

Additional Information

Hitoiro reserves the right to decline cancellation requests if the order has already been processed or shipped. We are committed to providing a transparent and fair experience for all customers.